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Email is a powerful marketing channel, but it’s also one that presents many questions and difficulties. In its 2012 Email Marketing Benchmark Report, MarketingSherpa surveyed 2,735 companies and asked them to rank the significance of 12 common email marketing challenges. In this blog post, we will focus on the top five challenges and suggest some ideas through which you can address these issues.

The best inbound marketers like to amass valuable data across their different channels. For instance, they might like to see the possible relationships between landing pages and emails or track the sales process of an email conversion. In addition to the obvious reporting benefits such integrations provide, they also open the door to a much more enjoyable experience for email subscribers.

Just think about it: if you could bridge the gap between email marketing performance and social media activities, landing page conversions, or new customer acquisitions, you are that much closer to improving your sales funnel and delivering content that your community loves.

‘Other data,’ including form submissions and activities on site, can point you to the resources your recipients are truly interested in. In that way, you have a clear understanding of how to further engage them through careful targeting and segmentation.

Solution: Integrate Your Data Systems

In order to integrate your email marketing with your other data systems, you need to use marketing software that allows for that integration to take place. In fact, integration is the foundation on which HubSpot’s software was built as it connects SEO, blogging, social media, lead management, and reporting with email marketing and lead nurturing.

Combining your different marketing databases allows for clear segmentation and the ability to better target your customers and prospects with relevant email messages. Once you have access to an integrated marketing system, keep your buyer persona in mind and focus on the opportunity to target the right audience with the right message.

The more targeted your email campaigns, the more content you’ll need. The key to promoting relevant content in email is to provide an offer that is connected to the initial request. What action have your contacts taken on (or even off) your website? Offer them content that fits with their intent and their needs.

Deliverability rate is the percentage of email messages delivered to your recipients’ inboxes
versus the total number of messages sent. It tells you how many of the emails bounced back,
and it’s a sure sign of inactivity. The two factors that influence deliverability rate are soft bounces and hard bounces. The soft bounce is temporary and occurs when an email server rejects an incoming message (for instance, when your recipients’ inboxes are full). A hard bounce, on the other hand, is less benign and represents a permanent error to deliver an email. This generally occurs when the addresses you send to are bad or don’t exist.

A low deliverability rate might get you blocked by ISPs (internet service providers). If your list is full of inactive emails, you don’t really know what your complaint rate is. Sure, you probably look at the total complaints over total list size, but ISPs are actually registering the total number of complaints over the number of active email users.

In addition, ISPs can mark abandoned email addresses as spam traps. So even if you have acquired emails legitimately, the abandoned addresses may have turned into spam traps. Aside from all the ISP problems, low deliverability rate also means you are wasting money sending messages to nonexistent addresses.

Solution: Practice Good Email Hygiene

Start by cleaning up your email list by removing the unengaged addresses. (You can identify these addresses with metrics such as opens, clicks, or website activity.) If you have a really serious problem with deliverability, you might want to redefine your opt-in process to prevent invalid emails from getting on your list. Either ask people to enter their email twice or experiment with double opt-in. Lastly, make sure your recipients have an opportunity to update their email addresses. Invite them to your preference center from every email you send. That might also help you with segmentation and achieving higher engagement overall.

In MarketingSherpa’s survey, marketing professionals shared that their third most serious challenge in respect to email marketing is growing and retaining subscribers. No wonder! Increasing the size of your email list and keeping your contacts engaged in your messages is no easy task. In fact, according to MarketingSherpa, the average email list depreciates by 25% every year.

Unfortunately, companies often battle this problem by purchasing lists. This practice will surely get you into trouble: it might add invalid addresses to your list, and thus, pollute your entire database. Even if the addresses you acquired are valid, the new recipients will most likely not be interested in your content and either unsubscribe or not engage with your emails altogether.

To retain subscribers, a lot of companies also send fewer emails, thinking that the communication frequency might in some way define engagement. A few emails means they are more special, right? Wrong. Frequency of emailing, as we have established in our Science of Email Marketing research, doesn’t necessarily negatively impact subscriber retention.

Solution: Earn Your Email Subscribers

Don’t purchase email lists; instead, earn your subscribers. Be clear to your target audience about what they will get out of subscribing to your emails. Give them a clear description of what the value proposition is. For example, will your emails offer: (1) tips and tools on how to run their business more efficiently, (2) product updates from your company, or (3) special offers via email? Your audience will want to know “why” they should subscribe before they decide to clutter their inbox with even more emails.

Are you concerned that you are emailing your subscribers too often? Give this thought a break and instead ask yourself if you are emailing the right people with the right message. In order to retain your email subscribers, you’ll need to provide them with ongoing value that is targeted to their needs. Make sure you are segmenting based on knowledge you have about your recipients.

Don’t limit your email testing to subject lines. Embrace testing of various elements in your email marketing efforts to optimize email performance. For instance, you can do A/B testing of the landing pages you’re promoting in your emails.

Achieving measurable ROI (return on investment) is another challenge that marketing professionals face in the land of email marketing. It’s difficult for them to connect the dots between the messages they send out to prospective customers and the moment when these subscribers get further engaged and turn into customers.

Interestingly enough, this problem is tightly connected to challenge number one — integrating email marketing with other data systems. When your marketing channels are not speaking to one another, it’s hard to identify how they affect conversions. For instance, you might see that your email blast got a 3.4% click-through rate (CTR), but can you also see if that communication contributed to generating new leads? What is more, do you see if it resulted in any new customers?

Solution: Closed-Loop Marketing

The solution to achieving measurable ROI from your email marketing campaigns is to practice closed-loop marketing. Follow a contact from the point of visiting your website through further engagement (viewing other web pages, downloading resources, clicking on your emails), to her final conversion into a customer. Implementing closed-loop marketing empowers you to track leads from their initial channel through a first conversion all the way to becoming customers. Such intelligence, in turn, enables you to identify your most powerful marketing channels and assign clear value to each of them. In this way, you will be able to measure the ROI not only of your emails, but also of your other efforts, which might include social media marketing and blogging.

Your email campaigns should only be a part of your holistic marketing approach. The real power comes from achieving a strong marketing mix. Email cannot be truly as fruitful just by itself; rather, it should also strengthen your other initiatives, just like you shouldn’t use social media in a vacuum, only rely on blogging, or trust that search engine optimization is enough to meet your goals. This, however, seems to be a challenge for marketers. How do you optimize your sales and marketing funnel with emails?

Most marketing professionals are accustomed to sending one-time email blasts that are not necessarily related to the actions of their email subscribers, their interests, or needs. Such a practice doesn’t help push leads down the sales funnel, and it can actually alienate them.

Solution: Nurture Your Leads

Lead nurturing sometimes goes by other names: marketing automation, drip marketing, auto-responders, etc. Simply put, lead nurturing is a system that allows you to send an automated series of emails to an early stage lead in order to better qualify them before handing them over to your sales team.

If it typically takes your leads a month to make a purchasing decision, then make sure you’re spreading out your communications to keep them engaged throughout the month. By taking this approach, you save your sales organization time because you educate and qualify the lead overtime.

Among some of the key benefits of lead nurturing is that it enables marketers to establish contact with their fresh leads fast and stay top of mind for potential, and even current, customers. In comparison to email marketing, lead nurturing is also relatively easy to set up because it is automated and doesn’t need a ton of maintenance over time.

What are some of your top email marketing challenges? Do you have any to add to this list?

This blog post is an excerpt from the ebook Introduction to Email Marketing. To gain a better foundation on executing and measuring successful email marketing, download your free copy of the ebook.

 

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I’m sitting here next to an empty pan of mini red velvet donuts, and all I want to do is find another recipe to bake this weekend. No, my first stop won’t be the Food Network, Gourmet, or Cooking Light. What I am dying to do is head over to my new obsession — Pinterest – to discover the next pastry to tackle. Currently, I’m using Pinterest to save links to just about everything: recipes I love, clothes I want to buy, or furniture I want to furnish my house with someday. As a 25-year-old graduate student, someday is a little farther off than I’d like, but it’s best to be prepared. 

Since you already know how to use Pinterest for marketing, now you’re probably craving some inspirational real-life examples of brands using it effectively. Many businesses have recently discovered that, not only is Pinterest another way to engage with fans and customers without spending advertising dollars, but it’s also a great way to impact purchases, especially when it comes to impulse buying. Data from Monetate shows that referral traffic from Pinterest to the websites of five specialty apparel retailers jumped 389% from July-December 2011.

Based on this data, it’s not surprising that many businesses-focused early adopters have been lifestyle brands like home goods retailer West Elm and Real Simple Magazine. However, tech brands like Mashable and The Next Web, as well as design network Behance have quickly seen the benefits, too. For these brands, Pinterest’s knack for allowing an interesting, visual way of categorizing information is likely the draw. So whether your brand is based on fashion or you’re just trying to show your followers what your brand is all about, Pinterest offers a great medium connect with your audience. And the brands that have been most successful aren’t just enabling users to “pin” their content; rather, they’re getting in on the pinning themselves.

While Pinterest is still very young and its true ROI remains to be seen, here are 7 examples of brands who are already using Pinterest the right way: to engage fans in a meaningful way that gets them to react, share, and even convert!

Chobani

You may wonder why anyone would want to follow a Greek yogurt brand, but like Facebook and Twitter, it’s all about the content you share, not necessarily what you sell. 

What They’re Doing Right:

Chobani’s Pinterest account doesn’t just feature its different yogurt types, but it also shares recipes of how users can use its products differently. Chobani also has a featured board called “Nothing but Good,” the company’s tagline, which only showcases fun and funny pictures that go along with its brand image; there’s no yogurt to be seen. In this way, Chobani is embracing the main goal of Pinterest — to focus on the concept of a person’s lifestyle and encouraging users to share their tastes and interests with others and discover those of likeminded people. In other words, by promoting the lifestyle its products promote, Chobani is using its Pinterest account to enable people to learn more about its brand beyond just its signature products.

Oreck

Yes, the vacuum cleaner brand. Sure, Oreck may be a more boring, industrial-type product (not a brand you would typically think of following on a social media site), but then again, you haven’t see how clean its floors are.

What They’re Doing Right:

On its Pinterest page, Oreck has taken its industrial cleaning product and made you forget that a vacuum cleaner brand is behind the pinboards you’re looking at. For example, Oreck has a board just to feature pictures of beautiful flooring styles and layouts. The images are so beautiful, and it reminds viewers about the fact that they also have to clean them every once in a while. My favorite Oreck board, however, is its board devoted to ‘Furry Friends.’ It subtly points out one type of cleaning job its products help take care of without hitting you over the head with it. After all, we’re all well aware that the hairy aftermath of your favorite pets isn’t always the easiest thing to clean.

Mashable

Mashable is the largest independent news source dedicated to covering digital culture, social media, and technology. Pinterest currently has a pretty girly vibe, considering that 54-70% of it user base is female. But as this tech brand is proving, the overwhelmingly estrogen-charged demographic of this social network could change quickly.

What They’re Doing Right:

Mashable is preparing to be ahead of the curve for when the male population finally gets on board with Pinterest. Mashable’s Pinterest account showcases the gadgets and infographics the news source is well known for reporting on, taking its immense amount of data and information and making it more visual and shareable. Even if you’re a more data-driven company, that doesn’t mean you don’t have something interesting to share.

Etsy

This online shopping website, with 43,000+ followers, is one of the biggest I’ve seen. Beware: I’ve seen items I’ve pinned for a later purchase quickly disappear before my very eyes.   

What They’re Doing Right:

As a retailer of homemade and vintage goods, Etsy’s pinboards really take to heart what its brand stands for. You can of course connect to the thousands of items for sale on its ecommerce site, but Etsy’s account also shows you how you can make your own products and how to put their products to work in your daily life, which again, emphasizes the lifestyle philosophy that Pinterest promotes. Not sure what to buy your love for Valentine’s Day? Don’t worry, Etsy has all its pins organized to give you tons of ideas. In other words, giving your customers new ideas for how they can use your products will give them more reasons and incentives to buy from you. When using Pinterest, think outside the box of how you’d typically use social networks to market your products and services.

Drake University

Drake is one of the few universities jumping on the Pinterest bandwagon, and at the same time, they’re doing an unbelievably awesome job. I sort of wish my beloved Wisconsin Badgers would jump on ‘board,’ too (hehe).

What They’re Doing Right:

Drake University showcases items its student population might actually be interested in (sorry, I don’t exactly mean different kinds of beer bongs). Drake has its boards organized by clothing that matches the school’s colors, room décor perfect for the dorm, what kinds of food to make when you run out of “Bulldog Bucks,” study inspirations, fan experiences, and even a board completely devoted to its bulldog mascot. Obviously, Drake is following Pinterest’ lifestyle credo, making its boards specifically about the school and student experience. If you are a potential student, you can learn everything you need to know about the school with just a few quick glances. The takeaway here is to make your Pinterest brand page personal for your fans. Remind them why they love you (or should love you)!

General Electric

General Electric seems to be all about social media lately. They’re rocking it on Instagram, and I shouldn’t have been surprised to find out they’re dominating Pinterest as well.

What They’re Doing Right: 

Not only does GE have a board specifically devoted to the “Badass Machines” the company works with everyday, but it also has an “Archive” board that gives a visual history of the company’s products through the years. They also have an amazing board where they’ve posted all the fan photos taken during their #GEInspiredMe campaign, exemplifying a great use for Pinterest — leveraging and featuring user-generated content. All in all, as its description says, GE is clearly devoted to “#Pinning things that inspire us to build, power, move and cure the world.” On Pinterest, stay true to core of your brand, and if you get your fans involved too, that’s even better.

Peapod

Peapod is the largest grocery delivery service in the United States, and if you are having trouble figuring out why, look no further than its Pinterest page.

What They’re Doing Right:

Ever wonder how the food gets to your office or home? Want to know what sort of produce Peapod has in stock this season? The Peapod Pinterest page has all the answers. I particularly love the behind-the-scenes board devoted just to Peapod’s delivery trucks. It really highlights that, at the end of the day, Peapod is primarily a delivery service. Showing the cities it’s traveling through or watching its signature green bins getting loaded onto its trucks is a great way to give customers an inside look into a business that, on the outside, may not seem so glamorous. Even if your company isn’t exactly devoted to “pretty things,” it doesn’t mean you can’t be on Pinterest. It just means you have to get creative about showing off your brand in an interesting and unique way. You can do this by showcasing some behind-the-scenes content that shows the people behind your brand, injecting some personality into your business and make it easy to relate to.

As you can tell, the trick to succeeding on Pinterest isn’t necessarily about showing off your products or services directly. It’s about finding creative ways to show how those products and services fit into the lifestyles of your target audience. Find ways to do that, and you’ll have what you need to pop on Pinterest just like these brands do.

Are you experimenting with Pinterest for your brand? What are some pinboards you’ve created to highlight your business?

Image Credit: Christian Guthier

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