marketing on holidaysintermediate

Are you doing anything this weekend to generate traffic to your website? If you’re a B2B marketer, chances are you’ve probably asked yourself at some point: How do I keep marketing effectively when nobody is in the office? You want to continue to drive traffic and leads, but you don’t know exactly how.

The wrong thing to do is assume that nobody is listening on holidays or during weekends. Depending on your audience, this could actually be a good time for a new blog post, video release, or email. Data from a recent Xobni survey shows that people are still wired into work during time off: 68% of working adults say they check email while they aren’t working, and 27% of those people will check email more than once.

Here are some tips on how you can use this knowledge to the advantage of your marketing program.

Be Creative in Your Communications

Try something a little zany, and see what happens. Marketing on a day off can sometimes work in your favor because there’s less clutter in people’s inboxes and social media feeds. It could also make your job a lot harder because people don’t want to be bothered. This means you’ve gotta step it up!

The email below is a great example of what we’re talking about. Aside from witty copy, the sender has an extra special offer:

Email Example

The result of a creative message like this is not only traffic and leads to your site, but it’s also an entertained email recipient. The readers of this email probably felt lucky even though they were working on holiday. And if your readers feel lucky to be getting an email from you on a day off, that’s a wonderful thing! Think of creative ways you can stand out in your audience’s social media feeds and inboxes during off-times or holidays by playing with witty language and special offers.

Test and Measure Your Marketing Tactics

If you’re going to try out some out-of-the-box communication tactics, you’re going to want to walk away from the experience with some lessons learned. The best way to do this is to take a scientific approach through which you can use testing and data to drive future decisions.

An excellent example of a company that tried this is Brewer’s Market. The test was featured on WhichTestWon.com as an example of how to test during the holidays. The goal was to determine which copy was most appealing to gift-buyers. The company did an A/B split test on its homepage and found that its control page performed 61% better than the treatment page from December 16th to the 23rd. The article concludes with an excellent insight:

Although in hindsight, it makes sense to adjust your copy length and benefits for your seasonal visitors’ perspective, the idea was a huge point of contention between the site’s execs, some of whom “hated” the winning version… before they saw the results data. Now, their 2012 design plans include tweaked homepage versions for all major holidays from Valentine’s Day on.holiday split test

While this an example of how a business used A/B testing to optimize their homepage for the holiday season, holidays and off-hours are also a safe time to conduct tests in general, due to a reduction in traffic and attention. You’ll just want to make sure you’re still generating enough traffic to make your tests statistically significant.

Don’t Quit on Content 

Just because it’s the weekend or a holiday doesn’t mean your audience will completely stay away from the internet (in fact, we’ve heard of some people even using work as an excuse to take a break from a lot of family time). Maybe your audience just prefers to use Twitter more on the weekends. The only way to find out is to try using a variety of channels and analyze what works best for your individual audience. QuickenLoans, for example, recently used its blog during the quietest week of the holiday season to drive traffic to their site. The company posted a series of timely articles, from what to do with unwanted gift cards, to how to handle post-holiday returns, to fireplace alternatives that will keep you cozy and New Year’s Eve safety tips. The takeaway here is that you shouldn’t stop publishing content when people are out of the office. Instead, you should adjust your content so that it’s timely and promoted using the channels your audience uses during their time off.

Use Data to Make Informed Decisions

If you know a certain segment of your audience is more likely to be working on Sundays (young and hungry entrepreneurs perhaps), you can use that knowledge to drive your decisions and create targeted, relevant content directed toward that segment. Likewise, if you know a certain demographic is going to be annoyed by certain messaging over the holidays, you can avoid a bad situation. The Xobni survey found that younger adults between the ages of 18 to 44 were most likely to feel annoyed or frustrated about receiving work-related emails during the holidays.

You can learn more about your audience’s preferences by observing which demographics convert on certain days. If your landing page forms ask the right demographic questions, you can export your lead data, along with the conversion dates, and do tons of great analysis like figuring out exactly who converts on Saturday mornings? Knowing that will help you identify the kinds of people you should hit with your Saturday morning email send, for example.

Show Your Brand’s Personality

Holidays and weekends are the perfect time to lighten things up, have a little fun, and show off the part of your brand’s personality that makes it relatable to your audience. Google is known for doing this and doing it well. Its most recent treat was an interactive Google logo that played “Jingle Bells.” This past Halloween, HubSpot released a video of our very own flash mob, complete with zombies and gore, to the soundtrack of Michael Jackson’s hit, “Thriller.” Not only did we have a blast making the video, but we also managed to give our audience a Halloween treat and show off our brand’s unique personality.

Have you had any success with marketing during the holidays or off hours? What worked (or didn’t work) for you?

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Walk into any active sales room, and it’s easy to tell how time-intensive most sales operations are. To make the hours spent worthwhile, it’s important to ensure that your sales team is only talking to the most qualified leads. Lead management is a strategy and set of corresponding tools that help companies filter out unqualified leads and better understand the buying cycle of their good leads. When executed well, lead management makes your marketing team more effective, your sales team more precise, and your leads happier. Lead management programs vary from company to company, but here are several important components to consider. 

Prospect Intelligence

For B2B companies, lead management should actually begin before a lead ever fills out a form. Individual website visitors who are still in the browsing stage can actually tell you a great deal about what content is attracting them to your company. By using prospect tracking software, which reports on the IP address associated with site visitors, you can understand which types of companies are visiting your site. Connecting company activity on your site with a certain type of content or topic can help you better prepare your sales team for when a lead from that company later converts on your site.   

Lead Intelligence

Lead profile picture

When someone converts on your website by completing a form or downloading a piece of content, the relationship with that lead begins. By using analytics to keep tabs of the content leads view and the interactions they have with your company, you can build a more relevant, personalized experience for each lead. Lead intelligence begins by developing a profile for your lead with the information provided and creating a place to store all future interactions and data on that lead. After you have that profile created, you can begin to segment your leads based on their interests and send emails and other communications that are targeted and relevant to them.

Lead Scoring

The good news about inbound marketing is that it can attract high volumes of leads. The challenge then becomes, how do you separate the good, quality leads from the people who are just looking around? That’s where lead scoring comes in. With lead scoring, you can attach values to each of your leads based on their professional information and the behavior they’ve displayed on your website.  Get started by meeting with your sales team and coming to an agreement about what makes a quality lead. What types of pages viewed or content downloaded indicate that the lead is getting close to a decision point?  What lead activities do you want to prioritize? After you’ve come to an agreement on quality indicators, you can use a lead scoring app like HubSpot’s Lead Grader to assign custom scores to each activity so your most qualified leads float to the top.

Customer Relationship Management

Another key component of successful lead management is the integration of your marketing software and your customer relationship management (CRM) software. Too often, there is a divide between marketing efforts and the revenue that those efforts drive. Connecting your marketing software to your CRM system enables you to bridge that gap and get a complete view of your marketing funnel, from the campaigns and channels that first brought customers into to your company to their most recent point of sale. Marketers call this kind of end-to-end view “closed-loop reporting.” Closed-loop reporting can help you understand which marketing efforts resulted in actual purchases so you know how to invest your marketing budget more strategically. To get started, make sure you have a marketing platform and a CRM system that have the ability to integrate through APIs.  

Lead Nurturing

Lead nurturing is all about understanding the nuances of your leads’ timing and needs. email circleBasic lead nurturing involves a tightly connected series of emails with a coherent purpose and an abundance of useful, relevant content. Lead nurturing campaigns are typically kicked off in a scheduled cadence after someone takes a specific action on your site, like requesting a trial or signing up for a webinar, and they reflect the action taken. Alternately, behavior-based lead nurturing, often called marketing automation, enables a company to trigger communications based on real-time customer behavior. 

According to Forrester Research, companies that excel at lead nurturing generate 50% more sales-ready leads at 33% lower cost. Warming leads up over time through helpful, educational emails will help them get to a decision point more quickly. To set up your first lead nurturing campaign, think about the typical buying cycle of your leads. Design related emails that address the goals of each of these stages (for example: education, comparison shopping, cost-assessment). Remember, lead nurturing emails should be designed to help your leads, not push an immediate sale. Use a lead nurturing program to time these communications appropriately throughout the buying cycle. 

The Complete Picture

Customer relationships take time. Research from Gleanster suggests that even when it comes to qualified leads, more than 50% aren’t ready to buy on the day they first convert on your site. You’ve put a lot of work into attracting leads, and often, it’s how you manage them after the conversion that will determine if your time was well spent. The power of lead management comes in adapting your communications to reflect a comprehensive understanding of your leads’ needs and timeline so that when you hand them over to your sales team, all parties are informed and ready to move forward.

To learn more about how to get started with lead management, download our free ebook, Lead Management Made Simple.

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The following video was done by Rand Fishkin of SEOmoz. He has some fantastic tips on how you can help the boring pages of your site rank better. Follow SEJ on Twitter @sejournalFollow SEJ on Twitter @sejournal

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Earlier this week, Facebook announced it will finally be rolling out Facebook Timeline to all users in the next few weeks, replacing the design of existing personal profile pages. While Timeline won’t directly affect the look of your Facebook business page (yet), the rollout does have some powerful implications for marketers. You can read more about those implications here.

Timeline Design Likely Coming to Facebook Business Pages

But, notice how we said yet? That’s right, while Facebook business pages aren’t affected by the current Timeline rollout, we have good reason to believe that, in time, business pages will be clothed in a similar Timeline-esque design, too.

In an article from Co.Create yesterday, Facebook VP of Global Marketing Solutions Carolyn Everson discusses how Facebook is seeking to better align users’ personal and brand experiences:

“The goal has always been to have your personal experience on Facebook not be so different than the brand or page experience. And right now, it is different. You have Timeline and you have a page-brand profile. So we are absolutely moving in the direction to sync those up. We believe that brands want to be able to curate how they’re represented in a more visually pleasing way, and we’re in the midst of trying to figure out how best to do that.”

The Status of Open Graph Applications and Brands

According to Everson, Facebook is also in the early stages of bringing brands on board with Open Graph applications, emphasizing that the rollout of these branded apps has been slow so Facebook can ensure brands are building high quality application experiences for users. Facebook is encouraging brands and developers to build apps that fit and appeal to users’ ‘lifestyles.’

Marketing Takeaway

While Everson’s remarks do make it sound highly likely that Facebook will eventually convert the business pages we currently use into a more Timeline-esque design that better aligns with the experience on personal profiles — err, Timelines — we can only speculate what future changes will mean for marketers. Or you can get a glimpse at Mashable’s take on what the future Facebook business pages might look like in the mockups here and in the image above.

The good news is that it sounds like brands will be able to achieve a more visually attractive and engaging experience for page visitors and implement a more curated and organized view of their page. For Facebook, this visual emphasis may help it compete with Google+, which is known for its ability to cater well to visual content.

Futhermore, because Facebook is placing such a big emphasis on the impact Open Graph applications will have on Timeline, we might also assume that brands that create their own Open Graph applications will have a leg up on competitors who don’t.

Again, while we can only speculate about what’s to come for marketers, the best advice we can share is to start getting comfortable with how the new Timeline design works for your own personal profile. Doing so will help you better understand how Timeline affects a user’s overall Facebook experience and will enable you to be prepared for the changes for businesses on Facebook to come.

What do you think about Facebook’s new Timeline design? How do you think future changes to brand pages will impact your Facebook marketing strategy?

Image Credit: Mockup for Mashable by Ryan Kennedy

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There is a common misconception about the return on investment (ROI) via social media. For reasons most of us do not understand, Social Media has been classified primarily as a marketing tool by many. Because of this misconception at the foundation of …

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The following infographic is by Dan Zarrella of HubSpot. This IG a lot of great recommendations if you are looking to increase your clicks on Twitter. I especially liked the suggestions on using words correctly and the use of action words. I guess I wi…

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12 Homepage Elementsintroductory3

If you’re considering a website redesign or are wondering how to generate more leads from your website, there are several critical elements you must never forget to include. 

Let’s first take a look at the homepage. Ah yes, “thee page of all pages.” It’s undoubtedly one of the most important areas on a website. That’s understandable; it’s a company’s virtual front door, and, in most cases, it gets the majority of the traffic. While homepages generally get the most love, I find it surprising that so many do a poor job of generating leads or sales. With so much dedication and attention, why is the performance of these homepages so lackluster?

The answer is simple. A homepage needs to wear many hats and serve many audiences who come from many different places. It’s unlike a dedicated landing page, where traffic from a specific channel should be given a specific message to take a specific action. Landing pages have a higher conversion rate because they are targeted and most relevant to the visitor.

But how can you increase the conversion rate of a homepage if it’s not targeted?

In order for a homepage to work, it needs to meet its purpose and contain key elements that attract traffic, educate your visitors, and convert browsers into buyers. The 12 critical elements I’m about to discuss will help you do just that. As an added benefit, I’d also highly recommend getting a free marketing assessment to receive a customized analysis of your website so it’s more tailored to you.

12 Critical Elements Every Homepage Must Have

 

12 Homepage Elements HubSpot Infographic

 

Does your website’s homepage have all or most of these elements? Are there any I missed?

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